Frequently Asked Questions

Digital Downloads

I lost my download link. Help!

No problem! You can get new links for every pattern you've ordered from us by entering your email address here. If that doesn't work, double-check any alternative email addresses you may have used when checking out.

Alternatively, if you have an account in our pattern shop, please login to access your past orders here. Each order made after July 2018 will include a download link.


If you still can't find your download link, please email us with your order number or other proof of purchase and we will try and re-send your download link. Please note we cannot resend patterns that were purchased more than two years ago, or that exceed our limit of 10 download attempts per file.

How do I download my digital PDF pattern?

First, we suggest creating an account in our shop so you can access all your files in one place at any time!


After you place an order, you will land on a page with a custom download link. You can download your pattern then, or use the link included in the order confirmation sent via email. If you don’t receive a download link via email, please check your junk mail as it may have been rerouted (and add us to your safe senders list so it doesn't happen again!)


Our digital patterns always come with the following files:



  • A digital instruction booklet in Letter/A4 format. Depending on the pattern, it may include hyperlinks to supplementary online content. You can print this, but we prefer to follow along on a phone or tablet to save paper.

  • Print at home pattern: letter/A4 paper. This format can be used on any home printer, whether you're using imperial or metric paper.

  • Copyshop pattern: 46x48/A0 paper. This is the file you'll send to your copyshop to print on a large scale plotter printer. It will work on imperial or metric paper.

  • Copy Shop File Directions:  This will explain how to print our files at a copyshop, and give you permission to print it.


You will be allowed 10 attempts to download your file. Please save your file in a safe place. We suggest Dropbox, a free online cloud service.

How do I print my PDF pattern at home?

All of our patterns are formatted to be printed at home or at a copy shop. Our print-at-home files will print on both Letter and A4 paper.


If you are printing at home, please make sure to use the Letter/A4 paper files. This format can be used on any home printer, whether you're using imperial or metric paper.


We suggest you use Adobe Reader (its free!) or Apple Preview to print your files. It is very important to select “No scaling or “Print at 100%” when you are printing. Make sure you print and measure the test square on the first page to make sure you are printing at the correct scale. Directions for printing digital files are included in all of our PDF instructions.


It is very important that you print your pattern to the proper scale. Always print the first sheet with the scaling box first to ensure your printer settings are correct.


For more help on printing our PDF patterns, please visit our PDF Printing Guide

How do I assemble my PDF file?

For more help on printing our PDF patterns, please visit our Guide to Printing PDF files at home.

Where can I get my copyshop file printed?

Call around the print shops in your community to find out who does blueprint printing for architects; they have large scale printers capable of printing our files and should be quite affordable. Fedex and Staples will also do large format printing. There are also a growing number of printers who will ship printed patterns to you. Try: PDFPlotting or Blueprintsprinting (US), NetprinterPrintingandplotting or Print Your Patterns(UK), OfficeWorks or Warehouse Stationery (Australia), Sew YYC or Nap and Notch  (Canada), Sysiden - (Denmark), Schnittherzchen or Preiswertplotten (Germany), Repro-plotservice (Netherlands), Allkopi (Norway)


For a complete list of copyshop printers, please visit our PDF Printing Guide

My copyshop says they can't print the files!

All of our patterns are password protected for security reasons and as such, cannot be opened in programs like Photoshop or Illustrator. All copyshop files must be printed from a PDF program like Adobe reader, Acrobat or Mac Preview. If your copyshop claims they can't print the file, please let them know they need to use PDF viewing software.


If they say the pattern is copyrighted and can't be printed, please ask them to read the written disclaimer on the file next to the logo; we permit use for single-copy printing. We also include a Copy Shop File Directions PDF with our digital downloads that you can share with your local copy shop with further direction.

What size paper should I use to print my file?

Our large format Copyshop/A0 files can be printed on either European A0 sized paper (33.1 x 46.8 / 841mm x 1189mm) or on North American 36 wide roll feed paper (36 x 48 / 9144mm x 1219.2mm).


Our Letter/A4 print-at-home files can be printed on either standard North American letter sized paper (8.5 x 11 / 215.9mm x 279.4mm) or European A4 sized paper (8.27 × 11.7 / 210mm x 297mm).

Am I able to turn off and print only the size I need using the layers feature?

All PDF patterns released after February 2019 include layers, which means each size can be turned on or off (the Text layer must be turned on for all sizes). Please note layers are currently only supported by Adobe Acrobat & Reader, not Apple Preview. You will need to open your pattern file using Adobe if you would like to use this feature.


If you are using a pattern released prior to February 2019, layers are not an included feature, so all sizes will print. We are working on updating older patterns to include layers.

I bought a print pattern but heard you updated the PDF version. Can I get access to the update?

The beauty of a PDF pattern is the ability to access any update we make to the pattern (in addition to the instant gratification and lower carbon footprint!) Updates may include the addition of our 14-32 size range, or tweaks and improvements to the pattern following customer feedback. Due to the nature of digital products and the logistical challenges involved, we are only able to offer pattern updates to customers who have purchased a PDF pattern. Just like book publishers cannot send updated editions to people who have purchased hard copy books, it is not possible for us to update a physical, printed product.


If you would like access to future pattern updates, please select PDF when choosing your pattern format; if we ever update a pattern, you will be sent an email notification with a download link to access the new version.

Pricing & Taxes

What currency will I be charged in?

Great news! We have updated our payment system and now offer multi-currency checkout. Use the dropdown at the top of our menu to choose USD, CAD, AUD, GBP, or EUR dollars to view prices and checkout in the currency of your choice.


For AUD, GBP, and EUR currencies, the price you'll see is linked to the daily exchange rate between USD and your currency, which means prices may fluctuate. For our Canadian customers, we have established set prices that will not vary with exchange rates, and as a result, we will no longer offer our Canada-only discount code.

Am I charged for taxes?

All Canadians are charged GST and possibly PST depending on where they live in Canada. We do not charge taxes in the US.


Customers based in the EU and UK will be charged VAT on all goods, physical and digital. Regulations have changed in recent years requiring VAT to be collected based on where the customer resides (and not where the company is located) so we are legally required to collect and remit VAT even though our company is based in Canada. You can read more about the VAT regulations here. If you have a discount code, it will be applied to the total price before taxes.

Shipping

How is my order shipped and when can I expect it?

Please note that delivery delays are longer than usual due to the delays as a result of Covid-19. There is no way for us to guarantee that your parcel will arrive at its destination if you choose to not have it tracked. For more information, read Canada Post press release posted on May 26, 2020 or the USPS service alerts.


American customers: We use a courier to bring our packages into the United States once or twice a week based on order volume. Packages in the US are shipped via USPS First Class and Priority Mail. Please allow 6 to 10 days for your parcel to arrive, and we ask you to please wait up to 3 weeks before contacting us.


If you have submitted your order a few days ago, it is likely that your package has been shipped and modifications to your order are no longer possible even if you have not yet received a shipping confirmation and a tracking number. You will receive this information once your package is scanned at the US post office.


Canadian customers: Your orders are sent via Canada Post letter or parcel post. Please allow 5 to 10 days for your parcel to arrive, and wait up to 3 weeks before contacting us. 


International customers: Estimated delivery dates are listed below the shipping price when you checkout. We have two possible services. International First Class is for packages under 2 kilos and takes approx 10-40 days to arrive depending on your location. International Priority is a bit faster and should arrive at your destination in approx 8-20 days. Both services include tracking for *most* destinations.


If you have been waiting for your package and the above mentioned waiting times have elapsed, please message us about your delay. We’ll be happy to work with you to figure out a solution.

I haven’t received my package yet.

Given the huge volume of mail and the challenges that the pandemic, holiday season, and environmental conditions impose on the performance of the mail service during these times, we ask you to please be patient with the delivery of your packages. 


Once you receive confirmation that your package has been shipped, please wait 3 weeks if you live in the US or Canada, or 6 weeks if you live elsewhere before contacting us. Once these waiting times have elapsed, please feel free to message us about your delay. We’ll be happy to work with you to figure out a solution.


Here are a few things that could have happened:



  • If your address is Incorrect:


If your package has been returned due to an incorrect address, we are happy to repost your order. Please note that the customer will be responsible for any new shipping fees.



  • If your package is lost or stolen in transit:


Please contact us so we can help find a solution.



  • If your package arrives damaged:


Once you receive your package, and the items are damaged, please contact us about it and send us a photo so we can find a solution.


 

What about customs on international orders?

Orders shipped outside Canada and the United States may be subject to taxes and customs at the border. These charges are the responsibility of the customer. Please contact your local customs agency if you have additional questions.

Exchanges, Returns and Cancellations

Can an order at Closet Core Patterns be combined with an order at Core Fabrics?

Unfortunately, we cannot combine orders from Core Fabrics and Closet Core Patterns into one order, since our online shops and checkouts are not connected. The good news is that most Closet Core products can be purchased in the Core Fabrics shop, including print and PDF patterns and our exclusive notions kits (online sewing classes can only be purchased on the Closet Core website). Simply add everything you need to your Core Fabrics cart and place your order. If you need to cancel one of your orders, get in touch through our contact form and we’ll be happy to help.

Am I eligible for a refund?

If for any reason you are not satisfied with our products, please contact us right away. 


Please note that several types of goods are exempt from being returned or exchanged. All purchases of PDF patterns, e-Books or gift cards are final, meaning they are non-refundable and cannot be returned or exchanged.


We can grant refunds for returns, exchanges and cancellations on unshipped and unopened packages in sellable quality if sent within 30 days of purchase. Please read the information in this section to see what conditions may apply to you. Make sure to contact us prior to shipping back your order to make sure you are eligible for a refund. 


If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days of the item being returned to us.  

Can I exchange items in my order?


  • If your order has NOT shipped yet:


If you want to exchange an item, please let us know right away, you may be eligible to change your order. Send us a message with your order number and the details of your request.



  • If your order has shipped:


If you have received your order and you want to exchange an item, we can accept returns on unopened patterns or kits in unused and sellable condition if sent within 30 days of purchase.


Please contact us prior to shipping back your order. To complete your exchange, we require proof of purchase, or your order number. 


The item(s) must be shipped back in the original packaging, unopen if possible. If the item is not returned in its original condition, the buyer is responsible for any loss in value, which will be deducted from the refund once the item is received. The buyer is also responsible for any return shipping charges.

Can I cancel or return my order?

We can grant returns on our printed patterns and kits in sellable condition; purchases of Digital PDF are final, meaning they are non-refundable and cannot be returned or exchanged. 



  • My order has NOT shipped yet:


To be eligible to cancel your order, please contact us right away. Send us a message with the proof of purchase or your Order Number and let us know what you want to have cancelled. 


If you contact us after your item has shipped, we will not be able to refund the full value of the order you placed. 



  • My order has shipped:


We can grant returns on unopened patterns or kits in unused and sellable condition if sent within 30 days of purchase. 


Please contact us prior to shipping back your order. To complete your return, we require a receipt, proof of purchase or your Order Number. 


The item(s) must be shipped back in the original packaging, unopened if possible. If the item is not returned in its original condition, the buyer is responsible for any loss in value, which will be deducted from the refund once the item is received. The buyer is also responsible for any return shipping charges.

I received the incorrect items with my order

Despite our best efforts, sometimes mistakes happen. If the items in your package are different from what you ordered, you are eligible to return them.  


Please contact us prior to shipping back your order and send us a photo of the items you received, specifying the items that were shipped by mistake. To complete your return, we require proof of purchase or your order number. 


Please send back the unopened patterns or kits that were sent by mistake in unused and sellable condition within 30 days of purchase. We will refund the cost of the item and shipping once we receive the parcel.

The items in my order are damaged or defective

If the items in your package are damaged, you could be eligible to return them. 


Please contact us prior to shipping back your order and send us a photo of the damaged or defective items. To complete your return, we also require a receipt or proof of purchase or your Order Number. 


Returns are only accepted only if sent within 30 days of purchase. We will either ship the item again or refund the original cost of the item and the shipping once we receive the parcel.

SIZING & SIZE RANGES

What size should I make?

Please visit our Size Charts page for instructions on finding your size. If you are making the Sophie Swimsuit and need help choosing your cup size, please check out this blog post.

When will more patterns be available in extended sizing?

We are currently working on re-releasing our best-selling patterns in sizes 14-32; you can see what patterns are currently available here. In the coming year, we hope to release the Kelly Anorak, Carolyn Pajamas, and a jeans pattern. We are also releasing 4-6 new patterns in both size ranges each year, so we appreciate your patience as we ensure that each pattern we offer meets our high standards of quality.

Are patterns in your extended size range available as print patterns?

Our 14-32 size range is available exclusively in PDF format only. We made this decision because the vast majority of our sales are in PDF and we are able to get patterns to you faster than if we printed them. We’ll keep evaluating the possibility of print in the future as Closet Core Patterns grows! In the meantime, if you can’t or don’t want to print at home, we highly recommend services like PDFPlotting.com who can print and send PDF files to you at a low cost (we have a full list of PDF printers in our guide to assembling PDF patterns here).

I bought a print version of a pattern that is now available in extended sizing. Can I get access to the additional size range?

The beauty of a PDF pattern is the ability to access any update we make to the pattern (in addition to the instant gratification and lower carbon footprint!) Updates may include the addition of our 14-32 size range, or tweaks and improvements to the pattern following customer feedback. Due to the nature of digital products and the logistical challenges involved, we are only able to offer pattern updates to customers who have purchased a PDF pattern. Just like book publishers cannot send updated editions to people who have purchased hard copy books, it is not possible for us to update a physical, printed product. If you would like access to future pattern updates, please select PDF when choosing your pattern format; if we ever update a pattern, you will be sent an email notification with a download link to access the updated version.

Sewing Classes

I want to buy the class, but I already own the pattern(s)

We’re happy to know that you are interested in our Sewing Classes. We now offer the option to purchase a class without a pattern; simply choose that option in the dropdown menu.

Miscellaneous

Can I sell items made from your patterns?

As clearly stated on all patterns, our designs are available exclusively for home, non-commercial use. Our patterns may not be used for commercial sale.

Are seam allowances included in your patterns?

All of our patterns include seam allowances. Our patterns for woven fabrics have a 5/8 seam allowance; knit patterns generally have a 3/8 seam allowance.

How do I access the free patterns in your resource library?

Our resource library is available exclusively to our newsletter subscribers where you can access all our free patterns, resources and fit guides.


When you sign up for our newsletter, you will be sent an initial email with a link you must click to confirm your subscription. Once you've confirmed your subscription, you will receive a second Welcome email with the login and password information for the resource library. Each file can be downloaded by clicking on the thumbnail in the resource library.

I am already a subscriber to your newsletter. How do I get a password to the resource library?

In the footer of every email we send, we include a link to the resource library with the password. Simply check the yellow box at the bottom of any message from us and you'll see it!

Is the password for the resource library the same as my password for my account for sewing pattern purchases?

No, the resource library is separate from any account you may have for our online pattern shop.

Can I view your website in French?

Yes! We are happy to serve our french speaking customers in our shop, and our website is now translated into French. Please note our blog and social media were and will continue to be available in English only.