Several months ago I purchased the Kelly Anorak Hardware kit. When it arrived, I set it aside for WEEKS, at least 10-12 weeks! Deciding to FINALLY get the pattern out and sew up a muslin, I reached into the hardware kit only to find that there were some parts missing. My thoughts were, "will Closet Core do anything about this- since the order was placed so long ago? Will they believe me?" After emailing them and explaining the situation, they responded immediately and favorably! Closet Core sent me the missing parts-no questions asked. Now THAT'S great customer service!!!!! Thank you Closet Core Pattern Company. P.S. I'm still working on that anorak.........