Shipping + Returns Policy
Recent Changes to US Import Policy
As of August 29th, significant changes to US import policies took effect. Previously, packages valued under $800 entering the US were exempt from tariffs under the "de minimis" rule. That exemption has ended, which means every package entering the US, regardless of value, is now subject to tariffs based on each product's country of origin.
Products that do NOT have tariffs:
Good news! Most of our products are made in North America and are therefore tariff-free under CUSMA, the trade agreement between Canada, the US, and Mexico. Our sewing patterns (printed in the US) and tailoring kits (made in Canada) qualify for duty-free treatment since they originate in North America and cross the border without additional customs charges. Additionally, our digital-only products – like sewing classes, Crew memberships, and PDF patterns – are never subject to tariffs since they aren't physically shipped anywhere.
Products that do have tariffs:
Our hardware kits, imported from overseas suppliers, will include applicable customs duties calculated and paid by you at checkout through our DDP (Delivered Duty Paid) system. You will see this additional fee under "Duty" in your checkout summary. This means no surprise fees when your package arrives – everything is handled upfront for a smooth delivery experience.
No shipping to US PO boxes
The only way we are currently able to offer DDP shipping is by shipping through FedEx, which means we can no longer deliver to U.S. PO Boxes, military bases, or certain remote locations. If this affects your order, we’ll need an alternate shipping address (like a FedEx pickup location for example), as FedEx is currently our only available option. We understand this isn’t ideal and are actively exploring additional solutions. We’ll keep you updated as soon as we have news.
In conclusion:
Whether you're ordering hardware, patterns, or tailoring supplies, our checkout system automatically calculates the correct duties (or lack thereof) so you always know exactly what you'll pay with zero surprises at your door. Feel free to reach out to our support team if you have any questions about shipping your order to the US!
Shipping
American customers: Packages in the US are shipped via Fedex. Please allow 8 to 12 days for your parcel to arrive.
Canadian customers: Your orders are sent via Fedex or Canada Post (letter or parcel post). Please allow 8 to 12 days for your parcel to arrive, and wait up to 3 weeks before contacting us.
International customers: Your orders are sent via Fedex. Estimated delivery dates are listed below the shipping price when you checkout. It may take up to 15 days for your package to arrive depending on your location. Services include tracking for *most* destinations.
Order tracking
Most shipping services we offer come with a tracking number. This will be sent to you via email you once the order has been processed in our warehouse.
If the above mentioned waiting times have elapsed, please message us about your delay. We’ll be happy to work with you to figure out a solution.
Exchanges + Returns
For physical goods: We grant refunds for physical items like print patterns and kits if they are returned to us in sellable and unopened condition within 30 days of purchase. Please contact us prior to shipping back your order to make sure you are eligible for a refund.
For digital goods: We cannot issue refunds on digital goods like PDF patterns and courses if they have been downloaded or watched. If you have not downloaded your file and would like a refund, please contact us.